Introduction
Welcome to proSathi ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at prosathi.com.
By using proSathi, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our platform.
Information We Collect
Information You Provide
- Account details: name, email address, profile photo, bio
- Payment information (processed securely via third-party processors)
- Service listings, session content, and digital products you create
- Communications: messages, support tickets, and feedback
- Payout information: bank details, eSewa/Khalti wallet numbers
Information We Collect Automatically
- Usage data: pages visited, features used, clicks, session duration
- Device information: browser type, operating system, screen resolution
- IP address and approximate geographic location
- Referral source and search terms used to find proSathi
- Error logs and crash reports
Information from Third Parties
- Authentication providers (Google OAuth): name, email, profile picture
- Payment processors: transaction status and confirmation data
- Analytics providers: aggregated behavioral data
How We Use Your Information
We use the information we collect to:
Data Storage & Security
Your data is stored on secure servers hosted on Amazon Web Services (AWS) with data encrypted at rest and in transit using industry-standard TLS/SSL protocols.
We implement appropriate technical and organizational security measures including:
- AES-256 encryption for stored files and sensitive data
- Signed URLs with time-limited access for uploaded media
- Regular security audits and vulnerability assessments
- Strict access controls and role-based permissions for staff
- Automatic session expiration and secure authentication tokens
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your personal data (right to be forgotten)
Portability
Receive your data in a structured, machine-readable format
Objection
Object to processing of your data for direct marketing
Restriction
Request restriction of how we process your data
To exercise any of these rights, please contact us at prosathidev@gmail.com. We will respond within 30 days.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Specific retention periods:
Children's Privacy
proSathi is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
Third-Party Services
Our platform integrates with the following third-party services, each with their own privacy policies:
We encourage you to review the privacy policies of these third-party providers. proSathi is not responsible for the privacy practices of external services.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page.
Your continued use of proSathi after changes to this policy constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our team:
Email:prosathidev@gmail.com
Website:www.prosathi.com
Have questions about this policy?
Our team is happy to clarify anything. You can reach us at prosathidev@gmail.com.