Overview
proSathi acts as a marketplace platform connecting clients with professional service providers (Prosathis). Our refund policy varies by service type and is designed to be fair to both parties. Please read this policy carefully before making any purchase.
All refund requests are subject to review. We reserve the right to approve or deny refunds based on the circumstances of each case. Refunds, when approved, are credited back to the original payment method.
Refund Eligibility
To be eligible for a refund, the following general conditions must be met:
- The request must be made within the eligible window for that service type.
- The request must be submitted through official proSathi channels.
- The service must not have been fully delivered or consumed (exceptions apply for technical failures).
- Fraudulent or repeated refund requests may result in account suspension.
1:1 Calls
For booked 1:1 calls with a Prosathi:
✅ Eligible for full refund
- • Cancellation made more than 24 hours before the scheduled time
- • The Prosathi fails to join the call within 15 minutes of the scheduled time
- • A verified technical failure on proSathi's end prevented the session
⚠️ Partial refund (case-by-case)
- • Cancellation within 24 hours of the scheduled time
- • The session was significantly shorter than the booked duration
❌ Not eligible for refund
- • The call was completed as scheduled
- • Client was a no-show
- • Dissatisfaction with advice given (subjective quality)
Webinars
For live webinar bookings:
✅ Eligible for full refund
- • Cancellation requested more than 48 hours before the webinar starts
- • The webinar was cancelled by the Prosathi
- • proSathi platform failure prevented access
❌ Not eligible for refund
- • Cancellation within 48 hours of the event
- • Client did not attend (no-show)
- • Recording access was provided
Workshops
For multi-session workshop packages:
✅ Eligible for full refund
- • Cancellation before the first session starts
- • The workshop is cancelled by the Prosathi
⚠️ Prorated refund
- • Cancellation after the first session — refund for remaining unused sessions
❌ Not eligible for refund
- • All sessions have been completed
- • Client missed sessions without prior notice
Digital Products
Digital products (e-books, templates, courses, downloadable files) are generally non-refundable once accessed or downloaded, as the product cannot be returned.
✅ Exceptions — eligible for refund
- • The product is materially different from what was described in the listing
- • The file is corrupted or inaccessible and no fix is provided within 72 hours
- • Duplicate purchase charged due to a technical error on proSathi's platform
Priority DMs
Priority Direct Message credits are non-refundable once a message has been sent and read by the Prosathi.
If a Prosathi fails to respond within the stated response time window (as shown on their profile), you may be eligible for a full refund of the DM credit. Please contact our support team with the conversation ID.
How to Request a Refund
To request a refund, follow these steps:
- Go to your dashboard → Bookings → find the relevant booking.
- Click "Request Refund" if the booking is eligible, or contact support directly.
- Provide a brief reason for the refund request and any supporting evidence (e.g., screenshots of technical issues).
- Our team will review your request within 2–3 business days and notify you by email.
You can also email us directly at prosathidev@gmail.com with your booking ID and refund reason.
Processing Time
Once a refund is approved, it will be processed within:
Processing times depend on your financial institution and may vary. proSathi is not responsible for delays caused by third-party payment processors.
Disputes
If you are unsatisfied with the outcome of a refund review, you may escalate the dispute by emailing prosathidev@gmail.com with the subject line "Refund Dispute — [Booking ID]".
proSathi's decision on disputes is final. We are committed to fair resolution and will review all escalations within 5 business days.
Contact Us
For refund-related inquiries, please reach out to our support team:
Email:prosathidev@gmail.com
Website:www.prosathi.com
Have questions about this policy?
Our team is happy to clarify anything. You can reach us at prosathidev@gmail.com.